Shipping policy

📦 Orders, Shipping & Returns

How does the delivery process work?

At Growhub, we handle all plant deliveries in-house because we believe plants need extra care during transport. That’s why we don’t outsource to courier companies.

Here’s how it works:

  • A day before delivery, our driver will contact you via WhatsApp to confirm your location.
  • Since our delivery team plans multiple stops, this helps ensure an efficient route for timely deliveries.
  • On the delivery day, when they’re about 30 minutes to an hour away, they’ll give you a call to confirm if you’re available to receive your plants.
  • If you’re not home, just let us know! With your approval, we can safely leave the plants outside your door.

This way, your plants arrive safely and stress-free! 🌿🚚😊

How long does delivery take?

We do our best to get your plants to you as quickly as possible! Here’s our current delivery schedule:

  • Abu Dhabi âž¡ Delivered within 4 working days
  • Dubai âž¡ Delivered within 3 working days
  • Sharjah & Ajman âž¡ Deliveries every Tuesday

At the moment, we do not deliver to other emirates or areas beyond 10km from the main city radius, but as we grow, we’ll be expanding our coverage! If you’re placing a bulk order, let us know—we can arrange a special delivery for you. 🚚🌿

Do you offer same-day delivery?

If you need your order urgently, just WhatsApp us, and we’ll do our best to arrange it for you! Since these deliveries are specially scheduled, an additional delivery fee may apply based on the order size and location. Our team will guide you through the costs and ensure a smooth delivery. 🚚✨

How much does shipping cost?

  • FREE delivery on orders over AED 99!
  • For smaller orders, a small delivery fee will apply.
  • For bulk orders, we’ll confirm the cost before finalizing.

Where do you deliver?

We currently offer delivery to Dubai, Abu Dhabi, Sharjah, Ajman, and Al Ain.

At this time, we don’t cover other emirates or areas beyond 10km from the main city limits, but we’re always looking to expand! If you have a bulk order, reach out to us—we’ll be happy to arrange a special delivery for you. 🚚🌿

Can I choose a specific delivery date?

For regular orders, we ship ASAP! But if you need delivery on a specific date (especially for gifts or events), let us know via WhatsApp —we’ll do our best to make it happen.

What happens if I’m not home when my order arrives?

It depends on your payment method:

  • Prepaid Orders: If you’ve already paid, we’ll safely leave your order outside your door.
  • Cash on Delivery (COD) Orders: We’ll reschedule the delivery for you. Alternatively, for your convenience, we can send you a payment link via WhatsApp at the time of delivery—once paid, we’ll leave your order at your doorstep.

Let us know what works best for you! 😊🚚

Do you ship internationally?

Not yet, but we’re hoping to soon! For now, we’re focused on delivering across the UAE.

 

Refunds, returns, and exchanges

return policy page 

We accept returns up to 15 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.

In the event that your order arrives damaged in any way, please email us as soon as possible at ask@growhub.ae with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don’t hesitate to contact us at ask@growhub.ae.