Shipping policy
Domestic Shipping Rates and Estimates
Dubai (Within 1-3 business days)
- AED 20 flat rate shipping
- Free shipping for orders over AED 99
Sharjah & Ajman ( Every Tuesday)
- AED 20 flat rate shipping
- Free shipping for orders over AED 99
Abu Dhabi ( Every Saturday)
- AED 20 flat rate shipping
- Free shipping for orders over AED 99
How do I check the status of my order?
If you haven’t received your order within the estimates mentioned above, please reach out to us on Whatsapp with your name and order number, and we will look into it for you.
Refunds, returns, and exchanges
We accept returns up to 15 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at ask@growhub.ae with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don’t hesitate to contact us at ask@growhub.ae.