Shipping policy
All orders are processed within 1 to 3 business days in Dubai (excluding weekends and holidays) after receiving your order confirmation email or phone. You will receive another notification when your order has shipped.
Domestic Shipping Rates and Estimates
Dubai (once every 2-3 days)
- AED 20 flat rate shipping
- Free shipping for orders over AED 99
Sharjah & Ajman ( Once every Tuesday)
- AED 20 flat rate shipping
- Free shipping for orders over AED 99
Abu Dhabi ( once every Saturday)
- AED 20 flat rate shipping
- Free shipping for orders over AED 99
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us. Please reach out to us on WhatsApp for order updates on +971563883123
If you haven’t received your order within 5 days of receiving your shipping confirmation email, please contact us at ask@growhub.ae with your name and order number, and we will look into it for you.
Refunds, returns, and exchanges
We accept returns up to 15 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at ask@growhub.ae with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don’t hesitate to contact us at ask@growhub.ae.